Frequently Asked Hosting Questions


Feedback forms allow you to easily collect information / receive queries from visitors.

Once you have designed your form, you can easily insert it in any existing web page, or design your own form to send the defined variables.

Creating a form
Enter a descriptive name for the form and click the add new form button.

You will then be able to edit the form fields (for existing forms, clicking the associated fields link gets you to the same screen).

For each field you want to appear in your form, you need to do the following:

Enter the input name
Make this descriptive. The generated form uses this as a label for the field. It may not contain these characters: / : * " < > | `

Select the input type
It may be any of the following:

Text Area: This is a textarea
Hidden: A name value pair fixed within the form and 'hidden' from the user.
Scrolling List: A list of several options like this
Radio Buttons: yes no maybe

Enter value(s)
This has a slightly different meaning, depending on the field you have selected.

For Text, Password, Text Area and Hidden fields, this is the default value when the form is presented.

For Scrolling List and Radio Button fields, this must be a pipe delimited list of values to present, eg:

One | Two | Three
(A 'pipe' is the vertical line character, probably SHIFT + if you're using a US style keyboard)

For Checkbox inputs, it is the value to assign to the Variable name if the checkbox is checked (usually, it's enough to leave it as 'On').

For Submit inputs, it is the label to place on the submit button.

Set the field's rank
When you click the update form inputs button, the fields are reordered by the entries in the rank column. It's quickest to ignore this when defining fields. When you have entered all the form fields, then is the time to re-order the fields. You must enter a positive number. Eg, to move the field currently ranked as 3 up so it appears between the fields ranked 1 and 2, enter 1.5 as the rank.

Updating the inputs
On entering a new field, or re-ordering field ranks, click the update form inputs button for your changes to take effect.

Submission email
Clicking the submission email link allows you to define what happens when a user submits the form you have created.

You must enter one email address that the form will get sent to. Optionally, you may enter up to 5 Cc or Bcc addresses to send the submission to - useful if you want to make sure everyone who needs to know gets a copy.

Underneath the email address fields is a template. Customize this to design how the submitted data gets sent. Underneath the template you will find a list of available fields that you can plug into the template. If you find this a little confusing, take a look at the default forms that are available when you firm use the form editor.

Previewing your work
Click the preview/test link to get some idea as to what your form will look like live. Remember, its appearance on your site will depend on the styles you have defined - either inline or in a stylesheet. Complete the form and click your submit button (you did remember to include one in your form, right? :) to see an example populated email template.

Including a form on a web page the easy way
If you are using the web page editor, click in the page where you want the form inserted. Then click the insert object button and select the form from the dropdown list. A placeholder graphic will appear to represent where the form will display in your page. When you click the submit button, your page will be updated to include the form (now might be the time to click the preview button to see what it looks like - remember, the placeholder is just that).

The other way
In the form editor, click the how to use link next to the name of the form you want to use. Copy the code and paste it into your web page. Remember to set the file permissions for the web page to 754.

Alternatively, click on the sample form html link and copy the full source for the form into your web page. You can then amend the HTML further to fit your site's design.

What no formmail?
Generic form processing scripts such as formmail often have security issues that can enable a spammer to 'hijack' the mail sending capabilities of the server. This can can cause problems for all users on the server if it gets blacklisted by a spam reporting service such as SpamCop. If you feel you need to install a third party mailer, be warned that if it is used to send spam your account may be suspended.

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